Episode IV: A New Home

With a new driver behind the wheel of the truck--me--we left Des Moines on Monday AM and started on the last leg of our journey. It's amazing how much better a truck will run when all the parts are in working order. That's not to say the drive went without incident. About 1.5 hours from our final destination, we stopped to fill up the truck one final time. As I pulled into the filling station, the "Change Oil" indicator lit up. After much cursing ("Not again! Frackin truck!"), a conference with our travelling mechanic (my father), and a quick dip of the dip stick (oil in the pan), we opted to press on. We'd let Penske deal with any problems at a later date.

About 2:30 P.M., we arrived at our new home. New problem: as J was forced to leave for his flight, I now had few options regarding unloading heavy items. A quick call to let my Department Chair know that we arrived safely solved the problem: her husband would drop by to help after he got off work.

And so we started the unloading process. A half hour into the process, one of my new colleagues stopped by to lend a hand. 15 minutes after that, another colleague offered her assistance. A half hour later, the Chair's husband arrived followed soon by the chair herself. With the help of most of my new colleagues, the other two were out of town, we had almost everything unloaded by 6:30 PM. If you want to make a good impression on me, bail me out of a difficult situation. We went from having no help to more than enough help. My faith in the universe was restored.

Two days later, the Penske company redeemed itself to some degree. When I returned the truck, they offered a 15% refund for our troubles, a refund I immediately refused. I hopped on the phone with the district manager, we discussed the issue for almost a half hour, and he finally agreed to a 30 percent ($300) refund. I drove home pleased with my negotiating abilities.